Customer service for Professionals & Retailers
Ordering & Delivery
Orders received on working days before 3.00 pm and for which the products are in stock, are usually shipped the same day. We work with PostNL or the delivery service DHL.
We and PostNL/DHL do everything in our power to keep our delivery times as promised. In the unlikely event that this is not possible, for example because a product is out of stock, we will inform you of this. Delivery times of products that are not in stock can only be approximate and we will indicate this as accurately as possible on the relevant product page in the webshop.
As soon as we have shipped your package, you will receive an e-mail from PostNL/DHL with a Track & Trace code, so that you can track your package.
Order not received
If you have not received your order and/or e-mail from PostNL/DHL, please contact us via email@example.com or telephone number +31 (0)186-626173. We will find out what happened to your package on your behalf.
Shipping costs for delivery in the Netherlands & Belgium
Free shipping for orders over € 100.00 (21% VAT excluded). For orders under this amount, we charge € 7.50 shipping costs (21% VAT excluded).
Different conditions and rates apply for shipping to other countries. The costs are shown when you enter the delivery address (country of destination). Please contact us if you have any questions.
Payment is based on the prices valid on the day of the order.
To pay for your order, you can use various payment options. You can choose to pay via iDEAL, credit card, Bancontact, KBC/CBC or Klarna).
It is also possible to pay via bank transfer. You will then receive an invoice at the address you provided. The invoice must be paid within 14 days.
If you have cancelled your order, we will automatically refund you the amount. Normally, the amount will be refunded to your account within 5 working days. This depends on the original chosen payment method.
If we have not received payment, we will remind you. This only applies if you have selected “pay on account” during the checkout process. If you have chosen to pay via Klarna, you will receive payment reminders from Klarna.
- You will receive the initial payment reminder by e-mail two weeks after you have received your items.
- We will send you a possible second payment reminder two weeks after the first reminder. We may charge € 3.50 for this.
- Two weeks after the second reminder, a possible third payment reminder will be sent by e-mail and by normal post. Again, we may charge € 3.50 for this.
- If you have not paid after that, we will transfer the case to a collection agency.
Have you made a payment in the meantime? Then the processing of your payment has probably been crossed with the payment reminder and you do not need to pay the reminder amount. This also applies to orders you have already returned.
If you wish to return an order, please contact us first on +31 (0)186-626173 or via the contact form on this website. We may charge € 5.00 or more for returns unless it concerns an incorrect of faulty order on our part or from the delivery service.
- Return conditions
We implement a return period of 14 days after receipt of your order. The return period starts on the day you receive the package. Do you have multiple items in one order? In that case, the period only starts when you have received all items in the order.
- The jars and boxes of the food supplements are unopened and in the same condition in which you received them. You cannot return opened products unless the supplements have a demonstrable manufacturing defect.
- Please keep the proof of shipment safe, as it allows us to track your shipment if anything goes wrong.
If you have returned an order, we will refund you after we have processed the returned shipment. We process most returns within 5 working days of them being returned. How quickly the amount is credited to your account depends on your chosen payment method.
Guarantees & Complaints
It goes without saying that we take great care of our products. Nevertheless, something can unexpectedly go wrong. In that case, we will do our utmost to help you and, if necessary, replace the products free of charge.
Should you have any complaints about your order or our supplements, we would like to hear from you via firstname.lastname@example.org or by telephone +31 (0)186-626173, so that we can come to a suitable solution together. We are happy to help you!