|Customer service for Professionals & Retailers >|
To pay for your order, you can use various payment options. You can choose to pay via iDEAL, credit card, Bancontact, KBC/CBC or Klarna ‘achteraf betalen’ (pay later).
It is also possible to pay via bank transfer. You will then receive an invoice at the address you provided. The invoice must be paid within 14 days.
If you have cancelled your order, we will automatically refund you the amount. Normally, the amount will be refunded to your account within 5 working days. This depends on the original chosen payment method.
If we have not received payment, we will remind you. This only applies if you have selected “pay on account” during the checkout process. If you have chosen to pay via Klarna, you will receive payment reminders from Klarna.
- You will receive the initial payment reminder by e-mail two weeks after you have received your items.
- We will send you a possible second payment reminder two weeks after the first reminder. We may charge € 3.50 for this.
- Two weeks after the second reminder, a possible third payment reminder will be sent by e-mail and by normal post. Again, we may charge € 3.50 for this.
- If you have not paid after that, we will transfer the case to a collection agency.