Returns & guarantees
|Customer service for Professionals & Retailers >
If you wish to return an order, please contact us first on +31 (0)186-626173 or via the contact form on this website. We may charge € 5.00 for returns unless it concerns an incorrect of faulty order on our part or from the delivery service.
- We implement a return period of 14 days after receipt of your order. The return period starts on the day you receive the package. Do you have multiple items in one order? In that case, the period only starts when you have received all items in the order.
- The jars and boxes of the food supplements are unopened and in the same condition in which you received them. You cannot return opened products unless the supplements have a demonstrable manufacturing defect.
- Please keep the proof of shipment safe, as it allows us to track your shipment if anything goes wrong.
If – after consultation with us – you have returned an order, we will refund you after we have processed the returned shipment. We process most returns within 5 working days of them being returned. How quickly the amount is credited to your account depends on your chosen payment method.
Guarantees & complaints
It goes without saying that we take great care of our products. Nevertheless, something can unexpectedly go wrong. In that case, we will do our utmost to help you and, if necessary, replace the products free of charge.
Should you have any complaints about your order or our supplements, we would like to hear from you via email@example.com or by telephone +31 (0)186-626173, so that we can come to a suitable solution together. We are happy to help you!